24/7 Veterinary Support with VidiVet

Peace of Mind for You and Your Pet – Anytime, Anywhere

Included for our clients on our Healthcare Plan

King Street Vets has partnered with VidiVet to offer our clients expert veterinary support, 24 hours a day, seven days a week. Whether you have late-night concerns or urgent weekend questions, our collaboration with VidiVet ensures that professional veterinary advice is always just a few clicks away, giving you reassurance that your pet is cared for whenever the need arises.

What is VidiVet?

VidiVet is a modern, digital veterinary advice platform that connects you directly with qualified UK-based vets, anytime, day or night. Using the user-friendly VidiVet app, you can easily ask questions, share images or videos, and receive personalised video replies.

It’s the perfect way to quickly determine whether your pet needs immediate attention or if it can wait until regular practice hours. Veterinary advice, whenever you need it.

24/7 Expert Advice

Instant, reliable veterinary guidance anytime.

Qualified UK Vets

Advice from fully accredited professionals.

Simple and Convenient

Direct video responses accessible from your mobile device.

Don’t Wait for an Emergency
Sign Up to our Healthcare Plans Today!

Register with King Street Vets to activate your VidiVet account* and enjoy peace of mind knowing professional veterinary advice is always just a click away.

* Included with our Healthcare Plan

See our Healthcare Plans

Lucia

2 years ago

Hands down one of the best vets ive ever been to, all the staff are so kind and compassionate. Its so calm and peaceful inside which is a plus for the pets and for us. I would definitely recommend to anyone looking for a vet in the Richmond/ Twickenham area.

Fab Goalen

Our little Pixel had two nails torn out and Kings Vet were immediately able to help! Excellent communication and trying their best to fit us in at the last minute. No fuss and to the point, whilst being very caring. Thank you - great service and very friendly, as always!

Moya Brady

I have so much gratitude to Karmen and all the team here. My elderly dog was diagnosed with a thyroid problem previously missed by old vet. Thanks to Karmen's astute assessment -I now have a 12 year old puppy! My dog and myself have been treated with such compassion, patience and understanding. We are entering into a new and magical phase-old age, and I know that we are in the best of hands on the journey.

Kameliya Konstantinova

A knowledgeable, sympathetic, and caring animal care team dedicated to helping our beloved pets

Laura Baker

Jessie Martin

The whole team here are phenomenal. From when you first step in to the vets you’re greeted with such warmth from Karen and the front of house team. After having a bad experience with another vets that made our rescue dog very scared of vets, Karmen, Natasha, Karen, Carmel and the team have done everything they can to make Ginny realise vets aren’t scary places anymore! She is so relaxed now and jumps up on the sofa as soon as she comes in and has lots of love from all of the staff! The difference is tremendous in how she is now to how she was when she first started coming to the vets and that’s down to the patience and care that every single member of staff has given Ginny. It’s really so heart warming and special. Honestly, you really couldn’t ask for a better veterinary practise. I feel so lucky to have found Kings Street Vets for Ginny! Not every place takes as much time and care with rescues and we are all very thankful that you do! Thank you!!

Marcus Ferguson Jones

Can't speak highly enough of this wonderful vets. Karmen and her team are quite brilliant - extremely capable, friendly and kind. They looked after our much loved border terrier beautifully. Don't go anywhere else.

Raha Abdi

Chantal Barford

3 years ago

Amanda Menassa

Both my fur babies are always looked after and made to feel like family at King street vets in Twickenham. The whole team are amazing, professional and so friendly. It has more of a spa feel than a vets and you feel so relaxed when you walk through the door and have a sense of 'don't worry, we've got you' highly recommended my Cocoa and Gem!

Laura Strong

Having had bad experiences with another vet in Twickenham I had only heard excellent reviews from Kings Street Veterinary and they didn’t disappoint. Unfortunately my beautiful 12 year old cat had reached the end stage of his life and had to be put to rest. Although an awful experience watching your beloved pet pass on it was made slightly easier as they treated him with dignity and care till the end and the staff genuinely cared. Unbelievably we got a beautiful bouquet of flowers today with a card from the team. Really wish I had chosen King Street Vet when they opened, I highly recommend them.

Imogen Corbett

After an awful experience with another vet, we brought our dog here hoping for anything that was better than our previous vet. Boy did we hit the jackpot! Our dog went from not getting the care she needed to receiving more care and love i’ve ever seen in this profession. If it wasn’t for this vets we wouldn’t had gotten the extra time with our dog, and for that we are forever grateful to the whole team here. They always made sure we as people and our dog were all okay and was always happy to give help when needed. It was only thanks to the team we got a whole extra year with our dog. Unfortunately she passed due to natural causes, even when we rushed her in the team helped us and comforted us during this really tough time. To cut my long explanation short no vets will give your animal as much love and amazing care as the team here. They will all go above and beyond to make sure you and your animal get the best care that they can give. You can tell everyone here loves their work environment which makes it amazing for people like us. If I could give more then 5* I 1000% would! definitely bring your animal here! Thank you King Street Vets for everything you done for us and making sure that Teddie had the best care she could!

Tracy Keown

Just wanted to post a recommendation for the newish vets in Twickenham. King Street Vets. I had previously used another vets for my 6 year old Cavachon. On the last regular check up they said she had a heart murmur. We were obviously surprised and shocked by this as she had had sedation last July with no mention of it. I decided to look for another vet for a second opinion and after “accosting” dog owners, many of them recommended King Street Vets in Twickenham. From the second I called them Friday to the consultation today, they have been nothing but faultless. Kind, informative, caring and understanding of my concerns. We unfortunately have had her murmur confirmed, but we have been given all the information we need to go forward and have more tests. Karen on reception was just so lovely and gave Lottie lots of attention (and a treat) as well as helping me with all the information I needed. Karmen was just wonderful and very reassuring with our little one who is nervous of vets. I have now permanently registered her with them and know once the other tests are completed, we will receive the best possible care.

Claire Buchanan

I am constantly impressed with this place. The staff are consistently on their A-game and the vets are incredibly communicative, relatable, and intuitively talented. My dog, Mesa, is always so well cared for, even after (unfortunately) needing a few all-day drop-off appointments for tests and procedures. She comes out totally relaxed and normal, not overly stressed or anxious. The staff takes such great care and goes above and beyond. The vets are patient and thorough when explaining procedures. Outcomes have been excellent. Their attention to Brand Experience for human AND pet is so, so well executed. The interior is brilliantly executed with a Pinterest-worthy design, taking cleverly simple materials and maximizing their impact to create a space as inviting to humans as it is for animals. Overall, a super well-organized and thoughtful workspace for every mammal in the building. We signed up for the subscription plan and it’s totally been worth it. It’s also SO HELPFUL they have SMS text reminders. 🙌 Would give this place 6 stars if it was an option!

24/7 Veterinary Support with VidiVet

Peace of Mind for You and Your Pet – Anytime, Anywhere

Included for our clients on our Healthcare Plan